FAQ: Crying Suns
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What are the supported resolution ?

At launch, Crying Suns Will support any resolution from 1280x720p up to 4k or 5k retina with a 16/9 ratio (if your screen is not 16/9, some black strips will be added). These parameters will be available ingame.

The demo is also supposed to work in all those resolutions (We develop and test the game on an Imac retina and on PC with 1080p screen). However you might experience some issue with the Demo : - Depending on Graphic cards and their drivers, some of you might not be able to access all available resolutions, - Some Issues with the screen resolution selection, making some part of the resolution list impossible to select.

In any case, if you experience any issue, try to uncheck the “windowed” checkbox to access full screen resolutions and to select the proper monitor in the “select monitor” list.

Last updated: July 27, 2018 01:48

What platforms will Crying Suns be available on?

We plan to release it on PC and Mac first (minimum : OSX 10.11, windows 7 or 10, 32 and 64 bits with all mandatory updates and service packs installed), followed by iPad (minimum iOS 10). Android devices are not planed.

Last updated: July 27, 2018 01:47

Will Crying Suns be available on Linux?

We decided for now not to develop the game for Linux devices, especially because we cannot take the risk to pledge something we don’t know we would be able to deliver on time. It is still a possibility for us to develop a Linux version, but we only consider it after the Windows / OSX / iPad release.

Last updated: July 27, 2018 01:47

Will Crying Suns be translated into several languages?

The game will be available on English and French. The game contains a lot of text, and translating it is quite expensive. But we might consider other languages after the release.

Last updated: July 27, 2018 01:47

Do I get both PC and iPad copy for any pledge ?

No, you will get one copy for PC or iPad. At the end of the campaign we will send an e-mail to get your choice. You will then receive a key to get your copy.

Last updated: July 27, 2018 01:47

I want to discover the whole story but I am not a hardcore gamer. Will you include an “easier” mode?

Yes. As Crying Suns is a story-driven video game, we want the player to have the possibility to discover the entire story, even if they are not hardcore gamers or don’t have time to play it the “hardcore” way. That’s why different difficulty modes will be available from the launch.

Last updated: July 27, 2018 01:47

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us